Privacy Policy

1. Who We Are

PASSPORT SEVA SERVICES LIMITED operates docssevaind.com, a private administrative document review assistance service for Indian passport applicants. Our registered address is 42 Connaught Place, New Delhi, 110001, India. For privacy enquiries contact: [email protected].

2. Data We Collect

Information you provide

• Full name, email address, phone number
• Type of passport service required
• Document scans or images you share for review (handled securely and deleted after the review period)
• Communications via email or our contact form

Information collected automatically

• IP address, browser type, operating system
• Pages visited and time spent on site
• Referring website
• Cookie data (see our Cookie Policy)

3. How We Use Your Data

• To provide the document review service you have requested
• To contact you regarding your service request
• To process payments securely
• To improve our website and services
• To comply with legal obligations
• To send service-related communications (not marketing without consent)

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contract performance: To provide the service you have paid for
• Legitimate interests: Site security, fraud prevention, service improvement
• Consent: For cookies and marketing communications
• Legal obligation: Tax records, compliance requirements

5. Data Sharing

We do not sell your personal data. We may share data with:

• Payment processors — to process transactions securely (they do not retain your document data)
• Analytics providers — anonymised data only (Google Analytics)
• Email service providers — to deliver communications
• Law enforcement — only when legally required

6. Data Retention

• Service requests and communications: retained for 2 years
• Document scans shared for review: deleted within 30 days of service completion
• Financial records: retained for 7 years as required by Indian tax law
• Website analytics: anonymised after 26 months

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing
• Withdraw consent at any time
• Data portability

To exercise these rights, email [email protected].

8. Security

We use HTTPS encryption for all data transmission. Document scans shared for review are stored in encrypted form and accessed only by the reviewing specialist. We do not store complete copies of identity documents beyond the review period.

9. Cookies

We use cookies for site functionality, analytics and advertising. See our full Cookie Policy for details and opt-out options.

10. Third-Party Advertising

We may use Google Ads and similar advertising platforms. These services use cookies to show relevant advertisements. You can opt out of personalised advertising at adssettings.google.com.

11. International Transfers

Some third-party providers (analytics, email) may process data outside India. Where this occurs, we ensure appropriate safeguards are in place consistent with applicable data protection requirements.

12. Children

Our services are intended for adults. We do not knowingly collect personal data from persons under 18 years of age. Minor passport applications must be managed by a parent or guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will indicate when it was last revised. Continued use of our service after changes constitutes acceptance.

14. Contact

For any privacy questions or to exercise your rights:

PASSPORT SEVA SERVICES LIMITED
42 Connaught Place, New Delhi, 110001, India
Email: [email protected]
Phone: +91 98765 43210